Your privacy matters to us. This Privacy Policy explains exactly what personal data arionplay collects, why we collect it, how we use it, and the rights you have as a Filipino player under the Data Privacy Act of 2012.
Six things arionplay wants every Filipino player to know about how we handle personal data. Full details are in the policy below.
arionplay processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC).
arionplay does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account and improve your experience on the Platform.
All data transmitted between your device and arionplay is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is secured at every step.
As a registered arionplay player, you have the right to access, correct, and request deletion of your personal data at any time. We make exercising these rights straightforward and hassle-free.
arion play only collects the personal data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or beyond what is needed to serve you.
arionplay maintains a designated Data Protection Officer (DPO) responsible for overseeing compliance with the DPA 2012. You may contact our DPO directly with any privacy-related concerns.
This Privacy Policy ("Policy") is issued by arionplay ("arionplay," "we," "us," or "our") and applies to all personal data collected from individuals ("you," "Player," or "User") who access or use the arionplay website at arionplay.one and all associated services, features, games, and content (collectively, the "Platform").
arionplay is committed to protecting the privacy and security of your personal information. This Policy explains in clear terms what data we collect, the purposes for which we process it, with whom we may share it, how long we retain it, and the rights available to you under applicable Philippine law.
Legal Framework: This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where arionplay processes data of players located in other jurisdictions, we apply equivalent standards of protection as required by applicable local law.
By registering an account on arionplay, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.
This Policy should be read together with arionplay's Terms & Conditions, which are available at arionplay.one/terms-conditions.
arionplay collects only the personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include the following:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., Philippine passport, SSS, UMID, driver's licence) | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province, postal code) | Registration & account updates |
| Financial Data | Payment method details (GCash number, bank account name/number for BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Deposits, withdrawals & AML checks |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, game preferences | During gameplay |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatically upon Platform access |
| Usage Data | Pages visited, links clicked, features used, referral source, session timestamps | Automatically during Platform use |
| Communications Data | Records of live chat conversations, email correspondence, support ticket content | When you contact arionplay support |
| Verification Documents | Copies of government-issued IDs, selfies for liveness checks, proof of address documents, proof of payment method | KYC / AML verification |
Sensitive Personal Information: In limited circumstances, arionplay may collect sensitive personal information as defined under the DPA 2012, such as government ID numbers required for identity verification. We handle all sensitive personal information with heightened care and process it only where strictly necessary and lawfully permitted.
arionplay collects personal data through the following means:
arionplay processes your personal data for the following specific, legitimate purposes:
Under the Philippine Data Privacy Act of 2012, arionplay processes your personal data on the following legal bases:
Note on Withdrawal of Consent: Withdrawing your consent to marketing communications will not affect your ability to use the arionplay Platform or access your account. However, withdrawing consent to processing that is necessary for the performance of our contract or for legal compliance may require arionplay to close your account.
arionplay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
International Transfers: Some of arionplay's service providers may be located outside the Philippines. Where personal data is transferred internationally, arionplay ensures that appropriate safeguards are in place, such as contractual data protection clauses, to ensure your data receives a level of protection equivalent to that required under the DPA 2012.
arionplay retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, arionplay will securely delete or anonymise your personal data in accordance with our data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is possible.
arionplay implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
Your Role in Security: While arionplay takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your arionplay login, enable any available two-factor authentication, and never share your account credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.
arionplay uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit a website.
arionplay uses the following categories of cookies:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the arionplay Platform. For more information on managing cookies, refer to your browser's help documentation.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arionplay. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
Under the Philippine Data Privacy Act of 2012, arionplay players have six core rights over their personal data.
You have the right to request a copy of the personal data arionplay holds about you, along with information about how it is being processed. We will respond to access requests within fifteen (15) working days.
If any personal data arionplay holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your arionplay account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to arionplay's legal retention obligations under the AMLA and PAGCOR regulations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on arionplay's legitimate interests, subject to applicable legal exceptions.
Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller.
If you believe arionplay has not handled your personal data in accordance with the DPA 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The arionplay Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. arionplay does not knowingly collect personal data from persons under the age of 21.
Underage Access: If arionplay becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, delete the associated personal data, and return any deposited funds to the payment source. If you believe a minor has registered on the arionplay Platform, please contact our support team immediately at [email protected].
arionplay encourages parents and guardians to monitor their children's online activity and to make use of parental control software to prevent access to gambling websites. For guidance on protecting minors from online gambling, please visit our Responsible Gaming page.
arionplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes to this Policy are material, arionplay will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending an email notification to the address registered on your account. We encourage you to review this Policy periodically to stay informed about how arionplay protects your personal data.
Your continued use of the arionplay Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue use of the Platform and may request account closure by contacting our support team.
arionplay has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact us through any of the following channels:
arionplay will acknowledge your privacy request within three (3) working days and aim to resolve it within fifteen (15) working days. For complex requests, we may require additional time and will keep you informed of progress.
National Privacy Commission: If you are not satisfied with arionplay's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through their official government website and offices in Manila. arionplay cooperates fully with all NPC inquiries and investigations.
Your data is safe with us. Join thousands of Filipino players who trust arionplay for fair games, secure transactions, and responsible gaming – backed by full DPA 2012 compliance and 24/7 support.